Our Privacy Policy

Welcome to www.biopacktech.com (the “Website”), operated by BioPack (“BioPack,” “we,” “us,” or “our”).
We are committed to protecting your privacy and processing your personal data in a transparent and lawful way.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or interact with us, including when you make inquiries about our sustainable & eco-friendly packaging solutions.

By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Website.
 

We may collect the following types of information when you visit our Website or interact with us.

1.1 Information You Provide to Us Directly
When you fill out a form, request a quote, subscribe to our newsletter, or contact us, we may collect:

• Name and job title
• Company name
• Email address
• Phone number
• Country/region
• Project details, product requirements, or other information you choose to share in message boxes
• Any files or attachments you voluntarily upload

1.2 Information Collected Automatically
When you browse our Website, we may automatically collect certain information about your device and usage, such as:

• IP address
• Browser type and version
• Device type and operating system
• Referring to websites or pages
• Pages viewed and time spent on each page
• Clicks, scrolls, and other on-site interactions
• Approximate location (country/city level) based on IP

This data is typically collected through cookies, pixels, and similar tracking technologies.

1.3 Information from Third Parties
We may receive information from:

• Analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Google Ads, social media platforms)
• Business partners or trade show organizers (when you have given them consent to share your details with exhibitors/suppliers)

We use the information we collect for the following purposes:

2.1 To provide and improve our services

• Responding to your inquiries and quote requests
• Recommending suitable packaging solutions
• Improving Website content, user experience, and navigation

2.2 To communicate with you

• Sending responses to your messages and requests
• Sending important service updates, order-related communication, or account-related notifications
• With your consent, we will send newsletters, marketing communications, and product updates

2.3 For analytics and performance

• Understanding how visitors use our Website
• Measuring the effectiveness of marketing campaigns
• Optimizing pages, forms, and user journeys

2.4 For marketing and advertising

• Showing relevant advertisements on search engines or social media
• Creating remarketing/retargeting audiences (where allowed by law and your cookie preferences)

2.5 For legal and security purposes

• Detecting and preventing fraud, abuse, or security issues
• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and the safety of our users

We use cookies and similar technologies (such as pixels and tags) to:

• Remember your preferences
• Analyze Website traffic and performance
• Improve user experience
• Support advertising and remarketing campaigns

You may be able to manage cookies through:

• Our cookie banner or consent tool (where available)
• Your browser settings (e.g., blocking or deleting cookies)

Please note that disabling cookies may affect some functions of the Website.

We do not sell your personal data. We may share your information with:

4.1 Service Providers

• Hosting providers
• Analytics and marketing tools (e.g., Google Analytics, email service providers)
• Customer relationship management (CRM) systems
• Payment or invoicing platforms (if applicable)

4.2 Business Partners

• Logistics partners, agents, or distributors involved in fulfilling your packaging project
• Trade show or event partners, where you have agreed to share your details

4.3 Legal or Regulatory Authorities

• When required by law, regulation, legal process, or government request
• To protect our rights, users, or others from harm or illegal activities

4.4 Business Transfers

• In connection with a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

All third parties are required to handle your personal data in accordance with applicable data protection laws and only process it for specified purposes.

Our servers and some of our service providers may be located in different countries. This means your personal data may be transferred to, and processed in, countries that may have different data protection laws in your country of residence.

Where required by law, we will implement appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) to protect your personal data when it is transferred internationally.

We keep your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• For the duration of our communications and business relationship
• For as long as required by applicable laws, taxes, or regulatory requirements
• For a reasonable period to respond to inquiries or resolve disputes

When personal data is no longer needed, we will securely delete, anonymize, or aggregate it.

Depending on your location, you may have some or all of the following rights regarding your personal data:

• Right to access – to obtain a copy of your personal data
• Right to rectification – to correct inaccurate or incomplete data
• Right to erasure – to request deletion of your personal data (subject to legal obligations)
• Right to restriction of processing – to limit how we use your data
• Right to data portability – to receive your data in a structured, commonly used format
• Right to object – to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent – where processing is based on consent

To exercise any of these rights, please contact us at:
sales@biopacktech.com

We may need to verify your identity before responding to your request. We will respond within the time period required by applicable law.

Our Website may contain links to third-party websites, tools, or services (such as social media platforms, payment gateways, or external resources).
We are not responsible for the privacy practices, content, or security of these third-party sites. We recommend that you review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our Website.

Your continued use of the Website after any changes signifies your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:

Email: sales@biopacktech.com
Address: Room 611, Building B, Wanda Plaza, Pengjiang District, Jiangmen, Guangdong, 529000, China

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